Refund Policy

At VPS Rocket, we prioritize customer satisfaction and strive to provide hosting services that meet your expectations. Below is our updated refund policy outlining the terms and conditions for refunds on our shared hosting, WordPress hosting, and reseller hosting plans, as well as domain registration services.

Shared Hosting, WordPress Hosting, and Reseller Hosting

1. Refund Eligibility: Customers who are not satisfied with our shared hosting, WordPress hosting, or reseller hosting services may request a refund within 7 days of the initial purchase date. Refunds may be granted for valid reasons, including but not limited to dissatisfaction with service performance or technical issues.

2. Refund Process: 

   Refund Request: To request a refund, customers must contact our customer support team within the 7-day refund window. Upon receipt of the refund request, our team will review the request and process the refund accordingly.
   
   Automatic Service Cancellation: Upon refund approval, the hosting service will be automatically canceled within 7 days. If a customer requires immediate cancellation, they must contact our support team for assistance.

3. Refund Method and Timing:

   Refund Amount: The refunded amount will be reversed to the original payment method used for the purchase.
   Processing Time: Refunds may take 3-15 business days to appear on the customer's account, depending on the payment processor and financial institution.

VPS and Dedicated Servers

1. Refund Policy: Refunds are not available for VPS and dedicated server subscriptions. Services will be canceled at the end of the subscription period as per the customer's request.

Domain Registration

1. Refund Eligibility: Customers may request a refund for domain registration within 3-7 days of the initial purchase date.
   Domain Transfer: Refunds are not available for domain transfers. Customers can transfer their domain after the 60-day waiting period ends.

2. Refund Process:

   Cancellation and Refund: Upon refund request approval, the domain registration will be canceled, and the refund amount will be processed to the original payment method.
   Processing Time: Refunds for domain registration may take 3-15 business days to appear on the customer's account.

Contact Us

If you have any questions or require assistance regarding our refund policy, please contact our Billing team
Billing Team: [email protected]
Billing Support: +8809647030571

We're here to help and ensure your experience with VPS Rocket is satisfactory.

Thank you for choosing VPS Rocket for your hosting needs. We value your business and strive to provide the best service possible.

Last Updated: 08 May 2024